Return& Exchange
Returns: We accept returns within 30 days of delivery for items that are unused, unwashed, and with all original tags and packaging. To initiate a return, please contact our customer service team with your order number and reason for return. You will be responsible for the cost of return shipping, unless the item arrived damaged or defective.
Exchanges: We offer exchanges within 30 days of delivery for items that are unused, unwashed, and with all original tags and packaging. To initiate an exchange, please contact our customer service team with your order number and details of the item you wish to exchange. You will be responsible for the cost of shipping the item back to us, and we will cover the cost of shipping the replacement item to you.
Refunds: Refunds will be issued to the original payment method once we receive and process your return. Please allow 5-7 business days for the refund to appear in your account.
Please note that items purchased during a sale or promotional period may not be eligible for return or exchange. Additionally, we cannot accept returns or exchanges for intimate apparel, swimwear, or final sale items.
To return the products, please contact service@menlookz.com.